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85% more booked appointments for a Liverpool hair loss clinic

Pumice & Willow is a specialist cosmetic hair growth clinic in Liverpool. We built them a brand new website, then deployed a monthly SEO engine the moment it went live. A year on, the clinic ranks for the treatments patients search for, and the appointment book reflects it.
Pumice & Willow hair growth clinic Pumice & Willow · SEO
+0%
Organic clicks year on year
+0%
Appointment bookings from SEO

starting point

The challenge

Hair loss is personal, and choosing a clinic to do something about it is a high-consideration decision. Patients research heavily, compare their options, and only book with a clinic they trust. In a city like Liverpool, that means competing for attention against other clinics, bigger groups and the directories that sit across so many healthcare searches.

Pumice & Willow needed two things to grow: a website that could build credibility and make booking a consultation effortless, and the search visibility to get in front of patients at the moment they are looking for treatments like Low-Level Laser Therapy. The goal was never traffic for its own sake. It was booked consultations.

★★★★★
A highly specialised team of web development and SEO engineers who go above and beyond for any company. I run a small Liverpool-based trichology business and now have a much more user-friendly and interactive website thanks to these guys. It doesn’t just end there either, they help optimise your Google workspace and SEO build to its max capabilities. You won’t regret choosing these guys! They’re up there with the best out there.

Sam Varney

Pumice & Willow

OUR PROCESS

The Process

Phase 1: A new website in 8 weeks

We designed and built Pumice & Willow a brand new website in the first eight weeks of the project. Fast, mobile-first and built around the way patients actually choose a clinic: clear treatment pages, strong credibility signals, and a simple, obvious path to booking a consultation. The site gave us a foundation that could rank, and that could convert the visitors once they arrived.

Phase 2: An SEO engine deployed at go-live

The moment the site went live, we switched on a repeatable monthly SEO workflow designed to build visibility and keep it climbing:

  • User-focused keyword research, mapped to 3 to 5 content themes, so every piece of work targets searches that lead to enquiries.
  • A rolling content calendar, so nothing stalls and the site keeps earning relevance.
  • Four optimised, on-page pages every month, written around real patient searches and the treatments the clinic wants to fill.
  • Ongoing technical SEO, keeping the site healthy, fast and fully crawlable as it grows.
  • Local SEO and 300 citations, building the local authority that wins “near me” and treatment-plus-Liverpool searches.
  • A monthly competitor audit, so we stay ahead of the other clinics and directories chasing the same patients.
  • Monthly performance reporting, tying the work back to clicks, traffic and bookings.
  • Regular strategy reviews and a living strategy document, so the plan adapts to what the data shows.

Everything was built to compound. Each month of content, authority and technical work made the next month’s rankings easier to win.

Analytics
WordPress
Screaming Frog
Monday.com
Shopify
SEMRush
Ahrefs

The Results

Year on year, the clinic’s search performance transformed, and the appointment book followed:

  • +1,240% organic clicks. Far more of the right patients reaching the site from search.
  • +600% organic traffic. A step change in visibility across the treatments and searches that matter.
  • +85% appointment bookings. The number that counts, more patients actually booking consultations.

The clinic now holds page-one visibility for its core treatments in Liverpool, including the branded and treatment searches patients make when they are ready to book. The growth in clicks and traffic is only meaningful because it turned into bookings, and it did.

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